F.A.Q.
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Order & Sales Questions |
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How long will my order take to make and ship? Typically, our products are made to order and may take up to 1 week to ship. Build-times may be dependent on seasonal volume. Larger orders and specialty/custom items may take a bit longer as communicated. |
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How can I be sure ordering through your website is safe? Our site's order/point of sale process is done through Shopify, one of the world's biggest, most trusted E-Commerce providers. Here is our Privacy Policy. |
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What form of payment do you accept? We accept Visa, Mastercard, Discover, American Express, Paypal, and iPay. |
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Do you take custom orders? Yes! We happily consider custom orders on a case by case basis. Email us with your request at rcarterwoodworks@gmail.com |
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Do you take wholesale orders? Yes! We are interested in selling wholesale orders for certain products on a case by case basis. Feel free to email Aaron at rcarterwoodworks@gmail.com |
| Product Questions |
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How are your items finished? Our items are all hand-sanded and hand-finished to a silky smooth 1500 grit. We finish our cutting boards with a food-safe oil such as mineral oil or walnut oil, and beeswax for protection. |
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Who makes the products you sell? Each of our items is handcrafted in our workshop by our craftsman and father Rich. |
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Where is your wood sourced? Wood is typically locally sourced in Buffalo, carefully handpicked for grain, and handworked to the specification of each product. |
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Do you guarantee your products? Our products are crafted for a lifetime of use. Provided you have properly cared for them, we stand behind our products 100% and will happily replace any item that has failed due to any defect in material or craftsmanship. Send us and email at rcarterwoodworks@gmail.com with a picture, and we will gladly replace your defective product. |
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How do I care for my Cutting Board? We've created a sperate page for this! Click Here for Product Care. |